Refund policy

At Heavenly Gifts Boutique, many of our products are lovingly made and personalised especially for you. Please read our returns and refunds policy carefully before placing your order.

Personalised Items

Unfortunately, we are unable to accept returns, exchanges or cancellations for items that have been personalised or made to order. This includes products personalised with names, dates, ages, photographs, messages or any other custom details, as these items have been created specifically for you and cannot be resold.

Please carefully check all personalisation details before submitting your order. We create your item using the information you provide, so we cannot be held responsible for spelling mistakes, incorrect dates, names or other details that have been entered incorrectly by the customer.

Faulty or Incorrect Items

We take great care when creating and checking every order. However, if your item arrives faulty, damaged, or has been personalised incorrectly due to an error made by us, please contact us as soon as you can and in any event within 30 days. We will put right with a replacement or a full refund.

Email: hello@heavenlygiftsboutique.co.uk

Please include your order details, a description of the issue and clear photographs where applicable so that we can help resolve the matter as quickly as possible.

Depending on the circumstances, we may offer a replacement, correction or another suitable resolution. In some cases, we may ask for the item to be returned to us so that we can inspect or rectify it.

Returns of Non-Personalised Items

Where a return is accepted, the item must be returned unused, in its original condition and with its original packaging.

Unless the item is faulty or incorrect due to an error on our part, return postage costs are the responsibility of the customer.

Postage Costs

Original delivery charges are non-refundable unless the item supplied is faulty, damaged or incorrect due to an error on our part.

Please Check Your Personalisation

Before completing your order, please double-check all names, dates, ages, wording, photographs and other personalisation details.

Your item will be created using the information supplied with your order. Unfortunately, we cannot offer a refund or replacement where an item has been correctly made according to personalisation details that were entered incorrectly by the customer.

Thank you for shopping with Heavenly Gifts Boutique and supporting our small business.