Privacy policy

Last updated: 29 August 2026

At Heavenly Gifts Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us or otherwise interact with our business.

Information We Collect

When you place an order, contact us or use our website, we may collect information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Personalisation details supplied for your order
  • Photographs or images you provide for personalised products
  • Messages, wording, names, dates or other information supplied for personalisation
  • Communications you have with us
  • Information about how you use our website, including device, browser, IP address and cookie information

We only collect information that is necessary for operating our business, processing your orders, providing our services and improving your shopping experience.

Personalised Products & Photographs

Many of our products are personalised and may require you to provide names, photographs, dates, messages or other personal information.

Any photographs or personalisation information you provide will be used for the purpose of creating and fulfilling your personalised order.

Please make sure you have permission to provide any photograph or personal information relating to another person.

We will not sell photographs or personal information supplied for personalised orders.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your order
  • Create your personalised products
  • Take and process payments
  • Arrange delivery of your order
  • Contact you regarding your purchase
  • Respond to questions, complaints or customer service enquiries
  • Process returns, replacements or refunds
  • Maintain appropriate business and financial records
  • Prevent fraud and protect our business
  • Improve our website, products and services
  • Send marketing communications where you have given permission or where otherwise permitted by law
  • Meet our legal and regulatory obligations

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract: We need your information to process, create and deliver an order you have placed with us.

Legal obligation: We may need to retain certain information to comply with tax, accounting or other legal requirements.

Legitimate interests: We may use certain information where reasonably necessary to operate, protect and improve our business, provided that your rights and interests do not override those interests.

Consent: Where we rely on your consent, such as for certain marketing activities, you may withdraw your consent at any time.

Payments

Payments made through our website are processed using secure third-party payment providers.

We do not receive or store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with their own privacy and security policies.

Sharing Your Information

We do not sell or rent your personal information.

We may share information where necessary with trusted third parties that help us operate our business and fulfil your order, including:

  • Our e-commerce and website provider
  • Payment processors
  • Delivery and postal companies
  • Email and communication providers
  • Website hosting and technology providers
  • Analytics and website performance services
  • Professional advisers, accountants or authorities where legally required

We only share information that is reasonably necessary for the relevant service.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used in accordance with applicable data protection law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, tax, accounting and business obligations.

Order and transaction records may therefore be retained for a number of years where required for accounting, tax or legal purposes.

Personalisation files and photographs will only be retained for as long as reasonably necessary for processing and administering your order, dealing with any queries relating to it, or where we have another legitimate reason to retain them.

When personal information is no longer required, we will securely delete or dispose of it where reasonably possible.

Marketing Communications

If you have chosen to receive marketing emails from Heavenly Gifts Boutique, we may contact you with information about our products, promotions, offers and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from contacting you when necessary regarding an order you have placed.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and, where applicable, support advertising and marketing.

Some cookies are necessary for the website to function. Other non-essential cookies may require your consent.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information. These may include the right to:

  • Ask what personal information we hold about you
  • Request a copy of your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how your information is used
  • Object to certain uses of your information
  • Request the transfer of certain information
  • Withdraw your consent where we rely on consent to process your information

These rights are subject to certain legal exceptions.

To make a request regarding your personal information, please contact us using the email address below.

Keeping Your Information Secure

We take reasonable steps to protect the personal information entrusted to us and use appropriate measures designed to prevent unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Heavenly Gifts Boutique
Email: hello@heavenlygiftsboutique.co.uk

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have the opportunity to resolve your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.